Privacy Policy
Last updated: April 2026
Hocking Hills Firewood keeps this simple, because our data practices are simple. This page explains what we collect, what we don't, and what we do with it.
Information we collect
From text message inquiries. When you text us to place an order or ask a question, we receive whatever you send us — typically your name, phone number, delivery address, and order details. We use this information only to fulfill your order and to contact you about it.
From the website itself. This website does not use cookies, tracking pixels, analytics tools, or any form of visitor tracking. We don't know who visits, how many people visit, or what pages you look at.
Third-party services
This website loads web fonts from Google Fonts and a styling library from a public CDN. When your browser loads these resources, the providers may log your IP address and basic request information according to their own policies. We do not receive or have access to any of that data.
Text messages you send us are delivered and stored by standard mobile carrier infrastructure, subject to the carriers' terms of service.
How we use your information
- To confirm, schedule, and deliver your firewood order
- To answer questions you send us
- To follow up on a delivery if something goes wrong
What we don't do
- We do not sell, rent, or trade your information
- We do not send marketing messages or promotional texts
- We do not share your information with third parties except as required by law
- We do not retain payment card information — payments, when introduced, will be handled by a standard PCI-compliant payment processor that stores card data on its own secure infrastructure
Your choices
You can ask us to delete any information we have about you at any time by texting us at (614) 607-1230. We'll confirm once it's done.
Children's privacy
This website is not directed at children under 13, and we do not knowingly collect information from children.
Changes to this policy
If we update this policy — for example, when we launch online ordering — we'll change the "Last updated" date at the top of this page. Substantial changes will be noted on the homepage.
Contact
Questions about this policy? Text us at (614) 607-1230.